Refund and Cancellation Policy

1. Free plan and free trial

The Free plan costs nothing and has no time limit.

New accounts can try a paid plan free for 14 days. The trial needs no card and is never charged: when it ends the account returns to the Free plan unless you choose a paid plan yourself.

2. How billing works

Paid plans are billed in advance in US dollars (USD), monthly or yearly as you choose, through our payment provider Stripe. Any applicable taxes are shown at checkout before you pay.

A subscription renews automatically at the end of each month or year until you cancel. Invoices are available in Settings → Billing & Payment.

3. How to cancel

You can cancel at any time, with no fee: log in, open Settings → Subscription and choose “Cancel subscription”. If you cannot log in, write to support@donelinks.com from your account email and we will cancel it for you.

Cancelling stops the next renewal. You keep your plan until the end of the month or year already paid; then the account moves to the Free plan and your links keep working within the Free plan’s limits.

4. Refunds

14-day refund: you can ask for a full refund within 14 days of the first payment of a new subscription, monthly or yearly, by writing to support@donelinks.com from your account email. The subscription then ends at once.

After those 14 days, payments for a period that has already started are not refunded, including unused time after cancelling, except where the law requires it.

Duplicate charges and billing errors are always refunded in full.

Refunds go back to the original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.

5. Changing plans

When you switch between paid plans, or between monthly and yearly billing, the change applies immediately and Stripe charges or credits the price difference for the current period.

6. Failed payments

If a renewal payment fails we tell you by email and retry for a short grace period. If it still fails, the account moves to the Free plan; you can subscribe again at any time.

7. Contact

Questions about billing, cancellation or refunds: support@donelinks.com.